Returns Policy
All CosmicTumbleDryer products are made to order, which means each item is printed especially for you. As these are custom-made, we’re unable to accept returns or cancellations if you change your mind, choose the wrong size, or no longer want the item. This is in line with the Consumer Contracts Regulations 2013, which exclude personalised or made-to-order goods from standard return rights.
If your item arrives faulty, damaged, or not as described, you’re entitled to a replacement or full refund under the Consumer Rights Act 2015. Please contact us within 30 days of receiving your order, including:
- Your order number
- A description of the issue
- Clear photos showing the fault or damage
Once we’ve reviewed the issue, we’ll arrange a replacement or refund as quickly as possible.
We cannot accept returns for:
- Items that have been worn, washed, or altered
- Incorrect size or style choices made by the customer
- Postal delays outside of our control
If you have any questions about sizing, styles, or materials before ordering, please get in touch — we’re happy to help you choose the right item.